Revenue Leak Closure Checklist
Define the evidence required before a Revenue Leak may be classified as repaired. It is the final gate of the loop: it converts a re-measured result into an accountable closure decision.
Loop Step
Verify
Role
control
Purpose
Define the evidence required before a Revenue Leak may be classified as repaired. It is the final gate of the loop: it converts a re-measured result into an accountable closure decision.
Governing Principle
A leak is NOT closed merely because a script was written, an automation was created, a workflow was turned on, a dashboard was built, a team was trained, or a meeting occurred. Closure requires evidence. Do not force CLOSED when evidence is insufficient.
Not Closed Just Because
- a script was written
- an automation was created
- a workflow was turned on
- a dashboard was built
- a team was trained
- a meeting occurred
Evidence Gates
DIAGNOSIS
- Id
- diagnosis
- Requirements
- leak clearly defined; affected link identified; evidence documented; baseline recorded
ECONOMICS
- Id
- economics
- Requirements
- impact estimated where possible; priority justified (RLR-06)
IMPLEMENTATION
- Id
- implementation
- Requirements
- repair implemented (RLR-40); owner assigned; fallback defined; workflow documented
QA
- Id
- qa
- Requirements
- required test scenarios passed (RLR-41); defects resolved or accepted; data capture verified; attribution verified where relevant (RLR-33/RLR-34)
VERIFICATION
- Id
- verification
- Requirements
- post-repair period reviewed (RLR-42); same KPI definition used (RLR-35); outcome measured (RLR-43); confidence assessed; unintended consequences reviewed
Closure Decision States
CLOSED - VERIFIED
- Id
- closed_verified
- Meaning
- All gates passed; re-measured, above-noise, baseline-referenced improvement held across the window.
IMPROVED - CONTINUE MONITORING
- Id
- improved_continue_monitoring
- Meaning
- Improvement observed and credible but being watched for durability; RLR-39 moves to MONITORING.
PARTIALLY REPAIRED
- Id
- partially_repaired
- Meaning
- Some improvement, but the target or the full leak is not yet met; return to Prioritize for the remainder.
NOT IMPROVED
- Id
- not_improved
- Meaning
- No credible improvement; return to Prioritize / consider rollback (RLR-40).
INSUFFICIENT DATA
- Id
- insufficient_data
- Meaning
- Evidence too weak to judge; keep VALIDATING/VERIFYING with a measurement plan. Never forced to CLOSED.
REOPENED
- Id
- reopened
- Meaning
- A previously closed/monitored leak regressed; re-enters the loop via RLR-06.
BLOCKED
- Id
- blocked
- Meaning
- Closure cannot proceed due to a dependency/access/data constraint; recorded explicitly.
Force Closure Prohibition
- Rule
- CLOSED - VERIFIED requires every gate satisfied AND a held, above-noise, baseline-referenced re-measurement. Insufficient or ambiguous evidence resolves to INSUFFICIENT DATA or PARTIALLY REPAIRED — never a forced CLOSED.
Quality Standard
- What To Measure
- Whether every evidence gate (Diagnosis, Economics, Implementation, QA, Verification) is satisfied for the specific leak.
- Data Required
- The RLR-39 entry, the RLR-41 QA result, the RLR-42 re-measurement, the RLR-43 comparison, and any RLR-44 economic record.
- How To Interpret
- A single unsatisfied gate blocks CLOSED - VERIFIED. Map the evidence to exactly one closure decision state.
- Action That Follows
- Set the RLR-39 status to match the closure decision; only CLOSED entries may carry recovered revenue on RLR-44.
- Owner
- The repair owner named on RLR-39.
- How To Implement
- Walk the five gates in order for the leak; record pass/fail and evidence for each requirement before choosing a decision state.
- How To Test
- Confirm each cited artifact (QA result, re-measurement, scorecard) exists and supports the claimed gate before closing.
- When To Remeasure
- Closure follows the RLR-42 window; MONITORING entries are re-checked on a longer horizon and can be reopened.
- How To Know It Improved
- The leak reaches CLOSED - VERIFIED only when all gates pass and the improvement held — the definition of a truly closed leak.
Compliance Guardrail
Closure review reads only data permitted under the business's privacy, retention, and consent policy and does not require re-contacting suppressed or opted-out records; jurisdiction- and industry-specific rules are applied by the operator.
Integrates
- Entry On
- RLR-39
- Qa From
- RLR-41
- Remeasure From
- RLR-42
- Compare From
- RLR-43
- Recovery To
- RLR-44
- Definitions From
- RLR-35
How to implement
Re-measure over a comparable window and compare to baseline.
How to verify
Only mark a leak closed when the metric moved and held across the window.
Related in this link
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